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Terms & Conditions

Building and Drainage Supplied Limited recommend that as a customer, you print a copy of these terms and conditions and keep for your own records.

The following terms and conditions do not affect your statutory rights.

This website ( is operated by Building and Drainage Supplies Limited, a company registered in England and Wales under Company number 09509107, with its registered offices at Lonsdale House, High Street, Lutterworth, Leicestershire, LE17 4AD. VAT number 208964091. Should you wish to contact us for any reason please use the following email address:


  1. The Contract

            Once an order has been placed, an acknowledgement email will be sent to you confirming that the order has been received. This, however should not be perceived as legal acceptance. Should the order not be accepted or cannot be fulfilled, you will be informed by email or telephone to discuss the offer of an alternative product or a full refund for the order.


  1. Products

2.1        Packaging of products and components may differ from those illustrated on the website.

2.2        Images of products are for illustration purposes only and colours, sizes, weights and dimensions may vary from those shown. 

2.3        We stock products sourced from a number of different manufacturers, and although the quality of the products remains consistent, we cannot guarantee that stock at the time that the order is placed will not change.


  1. Product Guarantees

As the Customer, you must satisfy yourself that the materials ordered conform to any codes or regulations and are fit for purpose. We cannot guarantee that any of our products will satisfy building inspectors or will pass any tests required by regulations. Some of the products that we supply come with a manufacturers guarantee, which will be provided with the products and should be referred to should this be required. Building and Drainage Supplies Limited will be held in no way responsible for honouring the guarantees provided by suppliers.


  1. Variation of Terms and Conditions

4.1        Building and Drainage Supplies Limited reserve the right to revise these terms and conditions should changes occur in laws and regulations in relation to the way that we operate.

4.2        Should revisions to the terms and conditions be made, we will inform you and provide reasonable notice.

4.3        On each occasion that you order products from us and a contract is formed, the Terms and Conditions in use at that time will be applicable.


  1. Price & Payment

5.1        Prices are subject to change from time to time, however price changes will not affect any order that has been confirmed as accepted. Any price changes will be confirmed to you prior to acceptance of order. We are not obliged to accept any order and may decline it for any reason.

5.2        Should a pricing error occur on the website, we are not obliged to accept an order or supply the goods at the erroneous price.

5.5,       Full payment must be received for the entirety of the order, and any delivery charges, before your order will be processed unless alternative terms have been agreed in advance.

5.6        Product and delivery prices do not include VAT unless stated. Prices including VAT are shown separately or are confirmed at the payment stage.

5.7        VAT at the current rate is applicable and will be charged on all purchases.


  1. Delivery of goods

6.1        A valid signature will be required upon delivery of products. Should goods not be received when expected, you must inform us immediately. If the products are required for scheduled work, we cannot accept any responsibility for losses incurred as a result of late delivery of products, non-delivery of products due to supply chain issues or defective or missing parts. We recommend that no work is booked or scheduled until products have been received, have been inspected and that you are satisfied that all required products are present and suitable for purpose.

6.2        Upon delivery of the goods to you, the goods shall be at your risk and will no longer be the responsibility of Building and Drainage Supplies Limited.


  1. Availability

Should the unlikely event occur that we have insufficient stock to satisfy an accepted order, we may offer an alternative product or provide a full refund to you the price paid for the goods as soon as possible.


  1. Cancellation & Returns

8.1        You have the right to cancel your order at any time prior to a delivery date being confirmed. You have the right to return the products within 7 days or receipt. The products should be in good, clean, unused condition. Where products have been supplied in manufacturers packaging, the packaging must be intact and unopened.

8.2        Any cost incurred for the return of products for any reason, must be covered by the customer (you). All goods are returned at your risk and any damage caused due to insufficient packaging or carrier negligence will be charged to you. Where the goods are being returned because they are defective or an order error has occurred, we will cover the cost of return, which will be refunded to you within 3-5 days of receipt of the returned products. Product returns must be shipped by a courier elected by us. We will inform you at the time of return request who the elected courier is.

8.3        We reserve the right to refuse the return of goods and to provide refunds for special order or made-to-order products.

8.4        Damages - In the event you should receive your goods damaged it is your responsibility to notify us within 48 hours of receipt and to ensure that any delivery notes or carrier paperwork has been signed accordingly. We will arrange replacement items for you when we have received the damaged goods back into stock and they have been checked.

8.5        All orders must be checked at the time of delivery. Should it be identified that products are missing and or are defective, a note must be made with the carrier and you should inform us as soon as possible. We cannot accept any claims for damaged or missing goods once a delivery has been signed for, as your signature alone without additional notes is considered to be confirmation that you are satisfied with the order.

8.6        Should you require the products to be left unattended without a signature, and have specifically requested this; the products will be your responsibility as soon as the delivery is made. All risk will be passed to you once the delivery has been made, and any claims of non-delivery or missing items cannot be accepted.


  1. Liability

9.1        Once we have been informed of a problem with your order, we will, as soon as possible deliver additional products to make up for shortages, or replace damaged or defective goods, or provide a refund for the items in question.

9.2        We cannot be held liable for any loss of profits, administrative costs, indirect or consequential loss or damage arising out of any problem in relation to the order and we shall have no liability to provide compensation in any way other than a refund for the items in question.

9.3        This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from negligence.

9.4        All products supplied are intended for use within the UK. No guarantees or warranties are applicable should the products be used outside of the UK.


  1. Events outside of our control

10.1      We cannot accept liability for events occurring outside of control leading to failure in performance. An event outside of our control is defined below. Should any of these situations occur, we will contact you as soon as possible to inform you that obligations will be extended as applicable.

‘An Event outside of our control’ means any event beyond our reasonable control including and without limitation strike action, lock-outs or any other third party industrial action, utility failure, acts of war, acts of god, civil action, rioting, flooding, fire, storm, supply chain failure and compliance with government order, law and regulation.


  1. Additional Terms and Conditions

11.1      We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

11.2      You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

11.3      This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

11.4      If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

11.5      These Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.