Menu
Cart 0

Privacy Policy

Our commitment to you…

We will never to share your information with anyone.
We will never pass your details on to a third party for marketing purposes. We may contact you with promotions we think might interest you either by mail, telephone or email. You always have the choice to opt out of further communications.

The B&DS Privacy Policy: FAQ’s

Why do we need your personal information?

As with all retail websites, we collect personal information when opening your account and processing your orders. We automatically collect information such as your browser IP address to make shopping with us easier, for example, remembering your log-in details.

What information do we collect?

The information we collect is:

  • Your name, so we know who you are
  • Email address, so we can email you order confirmations, delivery delays, offers etc.
  • Delivery address
  • Telephone number, we'll only call you in relation to your order
  • Credit card details, we only ask for these when you place an order, which will be dealt with by a third party registered merchant.

Any information we collect about customers' browsing and buying habits is used to improve the Building and Drainage Supplies website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.

How do we use your personal information?

We use this information to make your shopping experience as easy as possible. We need it to process your order, inform you of any delays or problems, and occasionally to send you special offers and promotions.

Any information we collect about customers' browsing and buying habits is used to improve the Building and Drainage Supplies website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.

We control information we have collected about you that is relevant to your account. This includes:

  • Online customers require a log-in and password to access their account
  • Our Courier Service has selected access to your details for delivery purposes only

Why do we contact you?

We contact you to update you about new product launches, and offers which are exclusive to our Contact List.

You have the option to tailor your personal preferences for notifications from us.

Can you opt out of receiving marketing communications?

All of our customers have the choice to opt out of receiving marketing communications from us and/or selected third parties.

If you do not wish to continue to receive marketing from us you should opt-out by replying to any emails received, or click on the ‘Unsubscribe’ link in any email communications which we might send you. If you wish to remove your name from our database, just click on the ‘Unsubscribe’ link, at the bottom of every email.

Cookies

We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from. If you have registered with us then your computer will store an identifying cookie which will save you time each time you revisit our website, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Security

We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.

Any questions?

If you have questions about your personal data or our privacy policy, please contact us at info@buildinganddrainage.co.uk