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FAQ's

Q: Is there a minimum order value?

A: No, however orders under £100 (+VAT) will incur a delivery charge. Order values that exceed £100 +VAT are delivered free of charge.

Q: How do I know that I am getting a quality product?

A: All products available from Building and Drainage Supplies are carefully procured to ensure that they conform to the highest of standards. Where applicable, all pipes and fittings conform to the relevant BS and authority standards, ensuring suitability for new build and retro-fit applications. All of our products are manufactured within the UK and Europe, we do not supply poor quality products manufactured in the Far East.

Q: Are further discounts offered for larger orders.

A: Yes. If you are spending over £250, we encourage you to get in touch with us to discuss your project requirements. We can then provide you with a bespoke quotation with further discounts applied.

Q: How will my order be delivered?

A: Smaller items will delivered by DPD, larger items will be delivered by XDP Distribution. This is subject to change dependant on the size of the order.  

Q: Are my details secure when paying online?

A: Yes 100% secure. Payments made for goods purchased from www.buildinganddrainage.co.uk are handled by Shopify Payments who are PCI DSS Compliant.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

Q: Do you deliver to the Isle of Man, Northern Ireland, Guernsey and the Scottish Highlands?

A: Yes we do. In most circumstances, there is no additional cost, however we ask that you contact us in advance with your address and details of your order to enable us to check with our couriers and to avoid disappointment.

Q: When will my order be delivered?

A: Orders placed before 12 noon will be delivered within 48 hours, however if your order is time critical, get in touch and we will discuss other options with you.